Frequently Asked Questions

What is your cancellation policy?

Paneless Home Services has a 72-hour cancellation policy. Failure to provide a proper notice will result in a cancellation fee. Cleaning services less than or equal to $250.00 will incur a fee of $25.00. Scheduled services totaling more than $250.00 will incur a fee of 10% of the total scheduled services.

Do you use environmentally friendly products?

Yes. Most products we use are biodegradable, eco-friendly, and safe for children, plants, and pets. There are some specialty cleaning services that require the use of harsher substances like window restoration. If this is a service you require, we have all the safety equipment for handling and protecting your surroundings and such products will be neutralized after use.

Do you service my area? Will you travel to our secondary home or business?

Paneless Home Services serves the entire Dallas, TX metroplex including the cities of Addison, Allen, Colleyville, Coppell, Carrollton, Dallas, Fairview, Farmers Branch, Flower Mound, Frisco, Garland, Grapevine, Highland Park, Irving, McKinney, Plano, Prosper, Richardson, Rockwall, Rowlett, Southlake, Sunnyvale, University Park, Westlake and more.

For homes or businesses outside our service area, we are happy to serve you, but there is a trip charge depending on the distance and drive time. On top of our trip charge, we do ask that you schedule your cleaning service in our less busy months which are January, February, July and August.

Do you have minimum job requirements?

Paneless Home Services has a $100.00 minimum on window cleaning, gutter cleaning and other smaller miscellaneous jobs. The minimum on carpet cleaning, tile and grout cleaning, marble polishing and hardwood floor cleaning and power washing is $150.00. Roof washing, house washing, and other soft washing services have a $500.00 minimum. Screen replacements are a $200.00 minimum order.

What payment methods are accepted?

Paneless Home Services accepts all major credit cards: Mastercard, Visa, Discover and American Express. We also accept cash, checks, and PayPal through our website.

What are the payment terms?

All cleaning services performed by Paneless Home Services are due upon completion. A late fee of $30.00 is applied if payment is not received within 15 days. Any account unpaid after 90 days is subject to being assigned to collections. Our collection agency does report to all three credit bureaus. A fifty percent deposit is required on larger projects when supplies need to be purchased in bulk.

Do you work weekends?

As a general rule, Paneless Home Services is closed Saturday and Sunday to allow our team members time to spend with their families. However, our technicians do volunteer to work some Saturdays, if this occurs, Saturdays are by appointment only. If you have a specific need for a Saturday or evening cleaning please call in to request this with as much advance notice as possible. If you have a scheduled cleaning service, you can reach a 24-hour answering service.

How long will my carpets take to dry?

Paneless uses a steam cleaning extraction method for carpet cleaning, and it will leave your carpets damp, not wet. In addition, we also have industrial grade fans to place in your home to speed up dry times. With our unique process the floors are most often dry within two hours. We have invested in the best equipment on the market to solve issues like these. We will be happy to explain our process in a private consultation.

If you decide to use protectant, and it is recommended, it may take a few hours to dry and depends greatly on the temperature and humidity of your home. You will want to avoid walking on it as much as possible. We recommend reapplying protectant after every two or three cleanings, or once per year.

If I seal my grout or natural stone, how long do I need to stay off these areas?

Based on our experience, plan on not walking on freshly sealed grout areas for one hour. Taking careful steps to make sure you stay on the tile is okay.

Marble sealing, or any other natural stone that is sealed will need an hour before walking on it and will need a full 24 hours to cure. We have several sealers, so please ask your friendly technician how long you will have to wait to apply water to these areas.

Outdoor natural stone will need to stay dry for 24 hours after we apply our sealer. We will keep the weather in mind when scheduling and we ask that sprinklers remain off for a 24-hour curing period.

What is the rain policy?

Due to the uncertainty of Texas weather, we do play most rain days by ear. If the weather is predicting an 80-100 % chance of rain, our office will call you the day before to discuss rescheduling options. If the weather is showing less than 80% or scattered, we sometimes wait until the morning of to see what happens. If it is raining, we will call you to reschedule exterior cleaning services. We do try to complete as much interior cleaning as possible. For window cleaning, we often have homeowners concerned with a deadline of selling their home but needing windows cleaned before pictures and showings. Our standard answer is that a clean window that is rained on looks better than a dirty one that is rained on. Rain in the forecast does not affect our ability to wash roofs, houses, or exterior stone. Floor cleaning is based on the severity of the weather. Most do not like hoses or individuals in and out during bad weather, we evaluate this on a case-by-case basis.

What is the rain warranty and who qualifies?

Our rain warranty is a perk for our recurring window cleaning customers who have signed up for our maintenance program. We also offer this to first time customers so they may experience one of the added benefits of our maintenance program. The warranty covers exposed glass only. No screens will be removed. No areas covered by porches or overhangs will be cleaned. This does not cover pool sweeps, pest services, or anything else other than rain that may spot windows. The warranty is only good for 30 days from the day of service.

Do you power wash windows?

No, and you should avoid anyone who does. What customers are typically referring to when asking this question is RO technology. Purified water is fed through a pole at a light stream of 4psi. There is a brush on the end that is used to scrub and then rinse windows. This system is as harmless as rain hitting a window. Companies who have not invested in this technology tend to refer to it as power washing to scare customers away from the process. Click here to learn more about our window cleaning process.

How often should I have my windows cleaned?

Paneless Home Services recommends homeowners schedule their exterior window cleaning at least twice a year. This prevents build up on the windows from air pollution, hardwater from sprinklers, minerals from pool water, or even bird feces. Please see our Maintenance Program for more information and options.

Do you use a rain protectant?

No. Some companies are squirting rain-x in their bucket of water and charging as if they were sealing your window and preventing spots. Rain- x is designed to bead up and work with the velocity of the wind. Since windows are stationary this is not a good solution. The best way to prevent spotting is by thoroughly cleaning framework, so dirt will not be redeposited onto windows when it rains. There is a true sealing window process, but it is time consuming and will cost much more than a routine window cleaning. It will involve applying a sealer and buffing it off. This is most often used for windows that have had calcium removed where you are trying to protect a window from etching. Calcium will still deposit, but it will not etch into glass. This is often done for windows subject to pool sweeps and sprinklers.

Do you do partials?

Acceptable partials for window cleaning would be something easily defined like downstairs only or back windows facing the pool. We refrain from doing selected windows in various rooms of the house and the partial must also meet the company minimum.

RO technology is reverse osmosis water that is filtered through a five-stage process. This process removes all total dissolved solids and chlorine that cause water to spot or dry hard because of minerals. Since the water is pure, it acts as a cleaning agent itself. Water loves minerals so when we remove those minerals, it wants them back. We refer to it as thirsty water. So ask yourself, what is in soil? Minerals. Now you have water that wants minerals. So we use this RO water to adsorb the soil on a window or floor surfaces. This RO water is incorporated into the majority of the services we provide.